Choose your product, get your measurement and head over to our ORDER FORM page.
Fill in the form, including full name, address and contact information. Here you will see your total sum.
Once we receive your order, we will manually process it and get back to you with estimated delivery time and an invoice with payment instructions. We currently offer payment through international bank transfer or Paypal invoice.
Once payment is received, your order will be moved into the production queue.
Please note that our backpacks are custom made just for you, which means we can not accept cancellations or returns. Please make absolutely sure the measurements you submit are accurate!
This of course does not apply if you would receive a faulty or wrong product, in which case we’ll make it right! (See our warranty below.)
We aim to make great gear, we are however humans and sometimes things just go wrong. If something with your product would not meet your expectations, please be so kind and let us know. We always do our utmost to make it right! We stand by our products and craftsmanship for the lifetime of the product. This does not mean forever, but for the reasonable lifespan of the particular product under the usage it was designed for.
As part of our efforts on a sustainable business model, we offer very affordable repairs if the elements would get the upper hand, or maybe you just had a bad day and drove your bag over with the car… If we made it (meaning it’s our product), we will repair it to a functional state at self cost.